Scheduling Manager (Home Care Operations Leader)
Salary: $68,500–$78,000 + 10% Performance Bonus

We are not looking for someone to “fill schedules.”
We are looking for a leader who will own one of the most critical functions in our business.

As our Scheduling Manager, you are responsible for delivering exceptional care at scale—ensuring every client has the right CAREGiver, every shift is covered, and every interaction reflects our commitment to excellence. This role sits at the center of operations and directly impacts growth, retention, and client satisfaction.

If you thrive in high-performance environments, love solving complex problems in real time, and hold yourself to a high standard—this is your role.

What You’ll Own

• Full accountability for schedule coverage, continuity of care, and client satisfaction
• Driving hours growth through smarter scheduling and stronger client/CAREGiver matches
• Leading day-to-day scheduling operations with urgency, precision, and accountability
• Proactively solving call-offs, conflicts, and service gaps—before they impact the client
• Building strong relationships with CAREGivers to improve retention and reliability
• Identifying trends in scheduling data and continuously improving efficiency
• Partnering with Client Care, HR, and Sales to support growth and service delivery
• Elevating standards—this role sets the tone for operational excellence

What Winning Looks Like

• High client satisfaction and retention
• Strong CAREGiver retention and engagement
• Minimal missed shifts and fast resolution times
• Increased average hours per client
• A calm, controlled operation—even in high-pressure moments

Who You Are

• A natural operator who takes full ownership and accountability
• Calm under pressure—you bring solutions, not problems
• Highly organized and detail-oriented without losing sight of the big picture
• Strong communicator who builds trust quickly with clients and CAREGivers
• Data-driven—you use metrics to guide decisions and improve performance
• Fast-paced and proactive—you move quickly and think ahead
• A team leader who raises the bar for those around you
• Experience in scheduling, logistics, healthcare, or home care strongly preferred

Role Details

• Full-time, Sunday–Thursday
• On-call rotation required (you lead from the front when it matters most)

Why Join Us

• Health, Vision, and Dental Insurance
• 401(k) with 4% company match
• Generous PTO
• 10% performance bonus
• Tuition reimbursement
• Real growth opportunity—we promote leaders
• A mission-driven company where your work truly matters

About Us

Home Instead is the world’s largest provider of in-home care for older adults, with over 1,200 locations globally. Our Denver team has served the community for over 27 years and is known for high standards, strong leadership, and a relentless focus on doing the right thing for clients and CAREGivers.

If you’re looking for a role where you can lead, own outcomes, and make a real impact—we want to hear from you.